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Return Policy

We want you to be totally satisfied with your purchase. However, if there are any issues with your purchase we'd be happy to help fix the problem. Please email us at sales@tryonbike.com prior to returning any items.

Returns are accepted within 10 days of delivery. A 15% restocking fee may apply. To be eligible for refund or exchange, the returned Item must be unused and in the same condition as it was received including all original packaging. Proof of purchase is required for all returns or exchanges. Shipping costs are non-refundable.

Insure your return shipment for the value of the merchandise and ship your return with a trackable signature shipping service. If a package doesn't arrive and you don't use a trackable method to return you may not be eligible for a refund or exchange. You are responsible for return shipping fees. The address for return shipping is as follows:

Tryon Bike
80 Rockwood Place
Suite 112
Rochester, NY 14610
585.413.4444