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Suspension Service FAQ

Who is Tryon Bike?

Tryon Bike is a retail and internet bike shop located in Rochester, NY. We offer a wide range of products and services for all types of riders, including road, MTB, Fat, cyclocross, commuter, and the casual cyclist.  

What sets you apart from other suspension service centers?

We are a full service bike shop that offers a variety of high performance services for your bike. We are experts at suspension work!  We are trained by Fox Racing Shox and our mechanics are UBI certified.

We have a wide range service parts in stock and can get almost anything else in just a few days. 

We offer quick turnarounds and a personal touch not found elsewhere. And of course, free return shipping!

Why should I send my suspension to you?

We live and breathe mountain bikes suspension.  We offer top caliber, professional suspension service. We have dedicated mechanics working on your suspension who are certified by United Bicycle Institute and factory trained by Fox Racing Shox.  We have a wide range of experience with Rockshox and Marzocchi as well

We offer our expertise at a price that is lower than the big boys who cannot provide the personalized service and quick turnariund we can offer

What brands do you service?

We are able to service most models from the top suspension brands including Fox, RockShox, X- Fusion, Marzocchi, and more. Not sure if we can service your particular item? Contact us and we'll let you know!

I don't see my specific fork/ shock listed. What do I do?

Our webstore is growing, and we're adding more items all the time. If you don't see your suspension listed, give us a shout and we'll get you fixed up!

How long will it take to get my fork/ shock sent back?

We know how frustrating it is to wait on long turnarounds. That's why we started offering this in the first place! We can typically have the service completed within a few days upon receipt and on its way back to you. Once we receive your suspension, a technician will contact you with a more exact turnaround. Did we mention that we offer free return shipping?

How do I know if I need suspension service.

Servicing suspension is like changing oil in your car - it needs to be done regularly to keep it performing at its best and will help prevent more costly repair bill down the road.  As a general rule you should have basic service performed on your fork and/ or shock each year, and full service (damper service) every other year. If you ride in adverse conditions (wet/ muddy/ salty/ dusty) you will have to perform these service more often. If you experience any problems with the function of your suspension or notice any fluid or air loss, stop riding immediately and contact us for the appropriate action.



If you still have questions, feel free to shoot us an email or give us a call!


phone: 585.413.4444